This Returns and Claims Policy outlines the procedures for submitting, reviewing, and processing returns and claims concerning products and services offered by Technius sp. z o.o. based in Kielce (hereinafter: "Seller") within the technius.pl service.
Date of last update: May 15, 2026
§ 1. General Provisions
The Seller conducts sales exclusively in a B2B (Business-to-Business) model — all agreements are concluded with entities conducting business activities (hereinafter: "Client" or "Buyer").
In connection with the above, the provisions of the Act of May 30, 2014, on Consumer Rights do not apply to agreements concluded with the Seller, in particular, the statutory right of withdrawal from the contract within 14 days does not apply.
The rules for returns and claims are governed by the provisions of this Policy, the Service Regulations, individual agreements, and the provisions of the Civil Code concerning professional transactions.
§ 2. Subject of the Policy
The Policy covers three categories of services offered by the Seller:
Services — energy consultations, analyses, audits, technical advice, projects, and other expert services;
Physical products — energy storage, photovoltaic installations, energy management systems, and other tangible products;
Digital products — whitepapers, reports, studies, expert materials made available in electronic form.
§ 3. Service Returns
The Client has the right to cancel an ordered service under the following conditions:
Before commencement of performance — the Client may withdraw from the contract without incurring costs by submitting a written statement no later than 3 business days before the planned commencement of performance. The Seller will refund the paid remuneration within 14 days from the date of receiving the statement;
After commencement of performance — in case of cancellation, the Client is obliged to pay remuneration proportional to the scope of work performed by the Seller until the date of receiving the cancellation statement and to cover justified costs incurred in connection with the performance of the contract;
After completion of performance — the service is not subject to return; the Client is only entitled to submit a claim regarding the quality of execution.
§ 4. Physical Product Returns
Returns of physical products are possible only after prior agreement with the Seller and fulfillment of all the following conditions:
the intention to return was notified within 14 days from the date of product receipt;
the product has not been activated, installed, or used;
the product is in its original, undamaged packaging, along with complete technical documentation and all accessories;
the product is not a product manufactured or configured to the Client's individual order.
In case of return acceptance, the Seller may deduct costs for return processing, transport, and restoring the product to its original condition (so-called restocking fee), not exceeding 20% of the order value.
The costs of return transport are borne by the Client, unless the parties agree otherwise.
§ 5. Digital Product Returns
Digital products (whitepapers, reports, electronic studies) are not subject to return after they have been made available or downloaded by the Client, due to the nature of the service and the impossibility of "returning" it.
Claims for digital products may only concern technical defects that prevent their proper display or download.
§ 6. Claims — General Principles
The Client has the right to submit a claim in case of discovering product defects or improper performance of a service.
In accordance with Art. 558 § 1 of the Civil Code, in agreements concluded between entrepreneurs, the Seller's liability for warranty for physical and legal defects may be contractually modified. Detailed rules are specified in individual agreements and the Regulations.
In the absence of different provisions, the following rules apply:
the deadline for submitting a claim is 7 days from the date of discovering the defect — this applies to obvious defects and defects revealed during use;
the total period of the Seller's liability for warranty is 12 months from the date of product delivery or service acceptance, unless the manufacturer's warranty provides for a longer period;
for products covered by the manufacturer's warranty, the terms of that warranty apply first.
§ 7. How to Submit a Claim
A claim should be submitted in writing:
via e-mail to the address biuro@technius.pl; or
by mail to the Seller's registered office address: Technius sp. z o.o., ul. Leśna 17J, 25-001 Kielce.
The claim notification should include:
Client identification details (company name, NIP, contact details);
order, invoice, or agreement number;
date of purchase and date of defect discovery;
detailed description of the defect or irregularity;
documentation confirming the defect (photos, measurements, diagnostic reports) — where possible;
claim request (repair, replacement, price reduction, withdrawal from the contract).
§ 8. Claim Review
The Seller will review the claim within 14 business days from the date of its receipt along with a complete set of required information and documents.
In justified cases, particularly when claim review requires technical inspection, expert opinion, or contact with the manufacturer, the deadline may be extended to 30 business days, of which the Client will be informed.
As part of an accepted claim, the Seller will, at their own discretion:
repair the product or re-perform the service;
replace the product with a defect-free one;
reduce the price proportionally to the identified defect;
if the above is not possible — refund the paid remuneration.
The choice of how to fulfill an accepted claim lies with the Seller, taking into account the validity of the Client's request and the technical feasibility of implementation.
§ 9. Exclusions of Liability
A claim will not be accepted if the defect arose as a result of:
improper use, installation, or maintenance inconsistent with the manufacturer's technical documentation;
interference by unauthorized persons, including independent modifications or repairs;
force majeure events (power surges, lightning strikes, acts of God);
normal wear and tear;
mechanical damage that occurred after the product was handed over to the Client.
The Seller is not liable for the Client's lost profits or for indirect damages resulting from product or service defects. The Seller's total liability under one agreement is limited to the net remuneration paid by the Client under that agreement.
§ 10. Refund
In the event of an accepted return or claim resulting in a refund, the Seller will transfer the funds to the Client's bank account indicated in the order or claim notification within 14 days from the date of claim acceptance.
The refund will be made based on a corrective invoice issued by the Seller.
§ 11. Dispute Resolution
All disputes arising from agreements concluded with the Seller will first be resolved amicably. In the absence of an agreement, the competent court for resolving disputes is the common court competent for the Seller's registered office.
This Policy is an integral part of the technius.pl Service Regulations. Matters not covered herein shall be governed by the provisions of the Civil Code and other applicable Polish law.
§ 12. Contact
For matters related to returns and claims, please contact us:
Technius sp. z o.o.
ul. Leśna 17J, 25-001 Kielce
NIP: 6572956814
E-mail: biuro@technius.pl
Tel.: +48 794 320 220